Delivery

Shipping

All goods ship from the Violent Delights warehouse in the United Kingdom.

Orders are shipped by Violent Delights worldwide Monday-Friday.

All orders received before 2pm UK time are dispatched on the same day. All orders received after 2pm UK time are dispatched on the next business day. All orders are sent via a tracked/registered delivery service, and require a signature upon arrival.

Your delivery method can be selected at the checkout. We offer a FREE UK Delivery service via Royal Mail, as well as express and guaranteed next day services via Royal Mail, DHL or UPS.

For customers outside of the UK, we offer a fast, cost-effective standard delivery option, as well as express shipping via DHL.

Estimated Delivery Times:

UK:
Standard (Free) Delivery by Royal Mail: 1-3 Business Days
Next Day Express Delivery by Royal Mail Or UPS: 1 Business Day

EUROPE:
Standard Delivery: 5-7 Business Days
Express Delivery: 2-4 Business Days

WORLDWIDE:
Standard Delivery: 7-10 Business Days
Express Delivery: 2-5 Business Days (varies by destination)

You will receive a dispatch confirmation via email shortly after your order has been dispatched. This will include tracking and delivery information for your shipment and allow for delivery arrangements to be made with the carrier.

It is the duty of the customer to provide a correct, complete and accessible address, and to be in attendance or to provide instructions for acceptance. It is the responsibility of the recipient to ensure that any arrangements they make with carriers will ensure safe arrival, secure storage and accessible retrieval of the delivered goods (such as redirection, redelivery or retention/collection), and that any "Safe Places" or neighbours specified for delivery will provide adequate and weather-proof protection from theft, potential damage and exposure to the elements.

We regret that packages which are confirmed as delivered by the carrier tracking cannot be pursued as lost or missing by the sender.

Taxes and Customs
Please be aware that international shipments may be liable for import duty or other local taxes. These are the responsibility of the recipient, and vary between countries and regions, so please contact your local authorities prior to placing an order if you are uncertain.Please note that any shipments which are refused on

import due to non-payment of customs charges will be returned to the shipper. Violent Delights reserves the right to recover any and all costs and charges incurred by refusal directly from the customer, including but not limited to: original outbound shipping costs, return carriage charges and any unpaid duties and related processing fees which are unpaid by the refusing party. These costs will be deductable from any refunds given, or will require repayment before goods can be re-sent.

During busier periods, the customs clearance process can also cause delays so please keep this in mind if ordering time-sensitive items.

For further information about delivery times, please Contact Us and we'll be happy to help.